Cancellation Policy

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Austin Living Massage values your business and your time. Your service time is reserved especially for you. We recognize how valuable your time and our time is and we ask that you do, too. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.  

Cancellations and rescheduling of appointments with less than 48 hours' notice will automatically be charged the FULL price of the scheduled service (or deducted from a membership, package or gift certificate when it applies). This also applies to No Shows. You are welcome to find a friend or family member to fill your appointment to avoid the charge. 

When redeeming a gift card, gift card must be presented at time of checkout. Otherwise, client will be responsible for payment of the scheduled session. If client cancels or reschedules within 48 hours of appointment or No Show, the gift card balance will be reduced by the amount of the cancellation/no show fee. If you cancel or reschedule within the 48 hours of appointment or No Show, complimentary gift certificates will be rendered void. 

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If the appointment has to be cancelled due to failure to complete and submit the Confidential Client Intake Form in a timely manner (48 hours before your appointment), the cancellation policy will apply. 

Please understand that our business income is service based and the service time is reserved for you. If you don't come to your appointment, we lose income we were counting on. It is very difficult to find someone else to fill the reservation same day or even 24 hours before.

 

Thank you for your understanding, respect, and appreciation of our service and time.